Terms and Conditions

1. Introduction

Welcome to Lilywish ("we," "our," "us"). By accessing or using our website Lilywish.com and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. Please review these terms carefully before using our website or completing any purchase. If you do not agree with any part of these terms, you must refrain from using our services.

2. Use of Website

2.1 Eligibility: By using this website, you represent that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

2.2 Prohibited Uses: You agree not to misuse this website. Prohibited activities include, but are not limited to:

• Engaging in illegal activities or violating any applicable laws;

• Posting or transmitting harmful, abusive, or defamatory content;

• Attempting to interfere with the proper functioning of the website.

2.3 Account Security: If you create an account on our website, you are solely responsible for maintaining the confidentiality of your login credentials and for controlling access to your computer or other devices to prevent unauthorized use. You agree to accept full responsibility for all activities that occur under your account.

3. Orders and Purchases

3.1 Product Information: We make every effort to ensure that product descriptions, images, and prices displayed on our website are accurate. However, errors may occasionally occur, and we reserve the right to correct them without prior notice.

3.2 Pricing: All prices are displayed in the applicable currency for your region (e.g., USD or EUR). Shipping charges and applicable taxes will be calculated and added during checkout. We reserve the right to change our prices at any time without prior notice.

3.3 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

3.4 Payment: We accept various payment methods, including credit cards, PayPal, and other secure options as indicated at checkout. By providing payment information, you confirm that you are authorized to use the selected payment method.

3.5 Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer service team at service@Lilywish.com. After this period, your order may have been processed and cancellation may no longer be possible.

4. Shipping and Delivery

4.1 Shipping Policy: We offer shipping to various countries. Delivery times and shipping costs vary depending on your location. Detailed shipping information, including estimated delivery times, is provided at checkout.

4.2 Risk of Loss: All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy: We accept returns within 30 days of delivery, provided the item is in its original condition and packaging. To initiate a return, please contact us at service@Lilywish.com. Return shipping costs are the responsibility of the customer.

5.2 Refunds: Refunds will be issued to the original payment method after we have received and inspected the returned items. Please allow 7-10 business days for the refund to appear in your account.

5.3 Non-Returnable Items: Certain items, such as intimate apparel or products marked as final sale, may not be eligible for return.

6. Intellectual Property

All content on this website, including but not limited to images, logos, product descriptions, and website design, is the intellectual property of Lilywish. You may not reproduce, distribute, or use any of this content without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Lilywish shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our total liability for any claim shall be limited to the amount paid by you for the product in question.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the country in which you reside. Any disputes arising from these terms shall be resolved in the appropriate courts of that jurisdiction.

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website following such changes constitutes your acceptance of the revised terms.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Lilywish. We are not responsible for the content, privacy policies, or practices of any third-party websites. Accessing any such websites is at your own risk, and we strongly advise you to review the terms and conditions of any third-party sites you visit.

11. Promotions and Discounts

From time to time, Lilywish may offer promotions, discounts, or special offers. All promotional offers are subject to specific terms and conditions that will be provided at the time of the offer. We reserve the right to modify or cancel any promotions at any time without prior notice.

• Discount Codes: Discount codes provided by Lilywish may only be used once unless otherwise stated and cannot be combined with other offers. Misuse of discount codes may result in order cancellation.

12. User-Generated Content

Our website may allow users to submit reviews, comments, photos, or other content ("User-Generated Content"). By submitting such content, you grant Lilywish a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and modify your content on our website or in marketing materials. We reserve the right to remove any content that violates these terms or is deemed inappropriate.

You agree not to submit any content that:

• Is false, misleading, or defamatory;

• Infringes on the intellectual property rights of others;

• Is obscene, offensive, or otherwise inappropriate.

13. Electronic Communications

By using our website or providing your email to us, you consent to receive electronic communications from Lilywish. This includes order confirmations, shipping notifications, and promotional emails. You may opt out of promotional emails at any time by following the unsubscribe instructions included in the email.

14. Warranty Disclaimer

We make every effort to provide accurate product descriptions, but we do not warrant that product descriptions or any other content on our website is error-free, complete, or current. Products are provided "as is" without any warranties, either express or implied, except as expressly stated in our return policy.

15. Indemnification

You agree to indemnify and hold harmless Lilywish, its officers, employees, and affiliates from any claim, demand, loss, liability, or expense, including reasonable attorney fees, arising out of or related to your use of our website, breach of these terms, or violation of any law or the rights of a third party.

16. Termination

We reserve the right to terminate or suspend your access to our website or your account at any time, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Lilywish Customer Service
Email: service@Lilywish.com