Privacy Policy

At Lilywish.com, we respect your privacy and are committed to protecting your personal information. Your trust is important to us, and we take appropriate measures to ensure your data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

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I. Information We Collect

We may collect the following types of personal information:

1. Information You Provide to Us

• Name

• Shipping and billing address

• Phone number

• Email address

• Account login details

If you register using third-party platforms (such as Facebook or Google), we may collect your public profile information, including your account name and profile image.

If you register as a wholesaler, dropshipper, or affiliate partner, we may also collect business-related information, including your website and business contact details.

When you make a purchase, we collect payment-related information, such as:

• PayPal account details

• Credit or debit card information (processed securely through payment providers)

• Billing and shipping information

If you contact customer service, we may retain communication records to assist you and verify your identity.

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2. Information Collected Automatically

We automatically collect certain technical and usage data when you visit our website, including:

• IP address

• Browser type and version

• Operating system

• Device information

• Pages visited and time spent

• Referring website

• Purchase and browsing behavior

This data helps us improve our services and enhance your shopping experience.

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II. How We Use Your Information

We use your personal information for the following purposes:

• To verify your identity

• To process and manage your account registration

• To fulfill orders and process payments

• To provide customer support

• To respond to inquiries, feedback, or disputes

• To improve our website, products, and services

• To offer personalized content and targeted advertisements

• To prevent fraud and ensure transaction security

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III. Sharing of Personal Information

We do not sell your personal information. However, we may share your data with trusted third parties when necessary to provide services, including:

• Payment service providers for secure transaction processing

• Fraud prevention and risk assessment providers

• Logistics partners for shipping and delivery

• Customer service providers assisting with support

These third parties are required to protect your information and use it only for authorized purposes. Their data handling practices may be governed by their own privacy policies.

We may also disclose information if required by law or to protect our legal rights.

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IV. Your Rights

Depending on your location, you may have the following rights:

• The right to access your personal data

• The right to correct inaccurate information

• The right to request deletion of your data

• The right to restrict or object to certain processing

• The right to opt out of marketing communications

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the email.

To exercise your rights, please contact us at service@lilywish.com.

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V. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Personalize your experience

• Improve website performance

• Analyze user behavior

• Deliver relevant advertisements

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

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VI. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that we have collected data from a child under the applicable legal age, we will take steps to delete such information promptly.

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VII. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Registered users are responsible for maintaining the confidentiality of their account credentials. We recommend taking precautions to protect your login information and devices.

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VIII. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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IX. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📧 service@lilywish.com